Return & Refund Policy
Return & Refund Policy
At Poocheypoo, your satisfaction matters to us. If you are not completely happy with your purchase, we’re here to help.
Returns
- Only products specifically marked as returnable are eligible for return and refund.
- Items must be returned in their original packaging, unused, and in the same condition as received.
- Products purchased through third‑party distributors or retail partners are not eligible for return through Poocheypoo.
We accept returns of unused, return‑eligible products within 7 days from the date of delivery.
Non‑Returnable Items
For hygiene, safety, and quality reasons, the following items are not eligible for return or refund:
- Opened or partially used pet food and treats
- Grooming products (such as shampoos, brushes, or sprays) once opened
- Customized or personalized items
- Perishable goods, food items or items marked as non‑returnable at the time of purchase
Refunds
- Once we receive and inspect your returned item, we will process your refund.
- Refunds will be issued to your original payment method.
- Please note: shipping charges are non‑refundable.
- Refunds typically take 7–14 business days to reflect in your account.
Important Notes
- Returns without proof of delivery or without the actual item cannot be processed.
- If an item is returned in an unsuitable condition (used, damaged, or missing packaging), we may decline the refund or apply a restocking fee.
- All returned goods are carefully inspected. The company’s decision on refunds and returns will be final and binding.
Our Commitments
We aim to make every return simple and hassle‑free. If you have any questions about your order, please reach out to our customer support team — we’re always happy to assist you and your pet.
